I have written about these guys before. They are just amazing.
I recently redeemed a very generous coupon they sent me. I bought another pair of their 1011 running shoes. I love these shoes. They are unbelievably comfortable. Anyway, I just got an email from them. It's a really nice, warm human email. The text is below. My one minor complaint is that they call me by my first and last name. It sounds a little weird. But otherwise, I really like getting emails from them.
I buy my shoes at Nordstrom. I buy my sneakers at NB Web Express. Nobody else has a chance to sell me shoes or sneakers. I am totally loyal to these guys.
So here's their email:
Dear Adam Schorr,
I wanted to follow up regarding your recent purchase from us.
I sincerely hope you are enjoying the comfort and fit of your
New Balance gear.
Understanding you have many choices, we truly appreciate your
business. NB Web Express is committed to earning your loyal
patronage by surpassing your expectations and being open to
suggestions for improvement.
You can contact us directly via email or by calling
1-800-595-9138(Toll Free) with any comments or suggestions.
We welcome your feedback!
Sincerely,
Kerstin B.
Customer Care Specialist
NBwebexpress.com
(800) 595-9138
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