Thursday, October 22, 2009

Kudos to the folks at NB Web Express

I'm a big fan of New Balance footwear and, particularly, the good folks at NB Web Express. I really enjoy shopping there. They always provide great advice, they know what will fit me based on my foot type and previous purchases.

In September 2008 they sent me a coupon code for $50. I had just spent a lot of money with them and they wanted to reward me. I was very appreciative. It felt really nice to be recognized as a good customer and treated accordingly. I kept their email with the coupon code in my inbox. I figured with a year to redeem (super generous BTW) I would have plenty of time.

But a year-long redemption period is no match for my procrastination skills. And a few days ago I realized that the coupon had expired.

I sent them an email asking if they would extend the coupon. Sure enough, they sent me an email graciously offering to do so. And, upon my request, they sent me a note with my recent purchase and some suggestions on other shoes that might work for me.

I just love these guys. And that is why when I need sneakers or hiking shoes, I go straight to NB Web Express. I don't even bother looking elsewhere. They are loyal to me. And I am loyal to them.

No comments: